Shoe return policy & sizing

Wrong-size returns cost time and may involve retailer-specific fees — many are preventable by measuring in millimetres, checking the brand's fit offset, and trying shoes indoors before wearing outside. This guide is general advice, not legal or retailer-specific policy.

How to avoid wrong size returns when buying shoes online?

  1. Measure foot length in mm in the evening — see how to measure your foot.
  2. Look up the brand fit offset on our brand hub (runs small / true / large) and model page if you know the silhouette.
  3. Choose a starting size with range — if between sizes, use the brand fit notes and our half size guide before deciding whether to go up.
  4. Try indoors on a clean floor with the socks you will wear; keep tags and box.
  5. Check width separately — length-only fixes fail for wide/narrow feet (wide feet, narrow feet).

Can you return shoes if they do not fit?

Many retailers allow some form of unworn indoor try-on, but return windows, exchange rules, final-sale exclusions, packaging requirements and return fees change by retailer, country and order type. Always read the current policy at checkout; we do not maintain a live retailer policy database or verify retailer terms on this page.

Is it better to exchange or return and reorder?

Exchanging the same model in a different size is fastest when stock exists. Switching models or brands — use our brand comparisons and model comparisons before reordering to avoid a second return.